Effortless cycling on the Dolomites with a
E-Mountain Bike!

General Booking Terms & Conditions

Initially, a provisional booking can be made telephone but it must soon be followed by an email.
1) The first move by a client towards booking with ACTM must be to request a set number of places for a definite time period (arrival and departure to be clearly stated.) ACTM will then send a proposal specifying a cut-off date by which time the reservation will be released unless confirmed. Deadline dates can be extended on request, though ACTM cannot guarantee to do so. A proposal does NOT constitute confirmation of booking in any shape or form.
2) If a client wishes to go ahead and confirm the reservation, they must put this confirmation in writing CLEARLY stating dates (as on proposal) and number of people with a clear signature by the person responsible for handling the booking.
(NB. Numbers can be added at a later date subject to availability.) The booking will be confirmed and a contract will then exist, once ACTM have confirmed the details of the booking in writing. This will be done within 24 hours of having received the client’s confirmation letter.
3) Within two weeks of having confirmed the booking, ACTM will require a deposit, an invoice will be raised for the projected total and the client will be in breach of contract if this payment is not made by the date specified.
4) The balance will be due six weeks prior to arrival. (In the event of an option being taken out less than six weeks before arrival, full payment will be due on confirmation.)
5) As stated above, extra numbers can be added to a group at a later date (subject to availability). This will be confirmed in writing and an invoice raised accordingly; payment will be expected immediately if less than six weeks before arrival.
6) Should a client have to cancel a booking, it must be done in writing to ACTM and, once received by us, we will acknowledge this in writing within three working days of receiving the client notification.
Cancellation charges are payable as follows:
More than 6 weeks before commencement date Loss of deposit
4-6 weeks before commencement date 60% of holiday cost will be charged
2-4 weeks before commencement date 85% of holiday cost will be charged
Less than 2 weeks before commencement date 100% of holiday cost will be charged
7) ACTM reserve the right to exclude, expel or refuse any person at any time to any activity if, in the opinion of ACTM, that person is not compatible with the general enjoyment or wellbeing of other clients. In this case, no refund will be given for any unexpired portion of the activity, course or tour.
8) No cancellation will be paid or refund given if the cancellation or change by ACTM is brought about by war or threat of war, strikes, disaster, terrorist activities, quarantine, technical problems with transportation, weather or any other event outside the control of ACTM.
9) ACTM shall not be liable for any loss or damage to any luggage or any person undertaking a holiday, or any loss, delay or inconvenience, or fatal or other injuries or illness suffered by that person, provided ACTM has exercised reasonable care.
10) The details in the ACTM brochure and outlined in other literature are published in good faith as of the publishing date. ACTM reserve the right to make any necessary change for any aspect of the programme prior to arrival or during the holiday. Where it is necessary this will at all times be done with the success of the programme, and the overall enjoyment by the group(s) concerned, in mind.
11) Bookings made directly by persons under 18 cannot usually be accepted.
12) It is recommended that all guests are covered by a recognised travel insurance policy.
13) The price of your holiday is fully guaranteed and will not be subject to any surcharges unless you book for services which were not included in the initial quotation. [NOTE: Prices quoted include VAT where applicable at 20%, the rate at the time of printing. Any increase in VAT, however, will be added to the price of the holiday.]
14) This contract is made on the terms of these booking conditions which are governed by English Law and both parties shall submit to the jurisdiction of English court at all times.
15) No refunds can be given whatsoever if groups/individuals decide not to take any particular element of the programme (ie. an entrance or an excursion).